From sample to signed report
A transparent, traceable workflow with quality checkpoints at every stage.
Six steps, zero shortcuts
Book or walk in
Book online, call us, or walk in to either branch with your request form.
Registration
We confirm your details and the tests requested, and issue a unique lab number.
Sample collection / scan
Samples are collected or imaging is performed by trained staff using labelled, traceable materials.
Analysis
Samples and images are analysed on calibrated equipment with daily quality controls.
Review & validation
Every result is checked and validated by a qualified professional before release.
Report delivery
Your report is delivered by your chosen method — printed copy, email, WhatsApp or to your clinician.
What protects the accuracy of your result
Documented SOPs
Every procedure on the bench has a written, version-controlled standard operating procedure.
Daily Internal QC
Control materials are run at three levels before patient samples each morning.
External Assessment
We participate in international proficiency testing schemes every cycle.
Cold Chain Control
Temperature-logged fridges, freezers and transport boxes protect sample integrity.
Data Protection
Role-based access, encrypted reporting and audit trails on every record.
Critical Value Alerts
Life-threatening results are phoned to the clinician within 30 minutes of validation.
When to expect your report
| Test Category | Standard TAT | Urgent / STAT | Delivery |
|---|---|---|---|
| Haematology | 3 hours | 45 minutes | Portal / Email / Pickup |
| Clinical Chemistry | 4 hours | 60 minutes | Portal / Email / Pickup |
| Serology & Rapid Tests | 5 hours | 30 minutes | Portal / WhatsApp |
| Microbiology Culture | 48 – 72 hours | Not applicable | Portal / Pickup |
| Molecular / PCR | 24 – 96 hours | 12 hours | Sealed report / Portal |
| Wellness Packages | 24 – 48 hours | Same day | Printed booklet / Portal |